Returns and Refunds:

To return an item, an RMA (Returned Merchandise Authorization) number is required before shipping your item back. You may contact us at sales@lgpaintautomotive.com for an RMA number. An RMA number must be requested within fourteen (14) days of receipt and returns must be received at our warehouse within twenty-one (21) days of receipt.

All returned items must be in new, unused, unopened and in salable condition in original packaging. westcoatpaintanddetail.com reserves the right to refuse a refund for any item deemed unsaleable upon inspection of goods. 

Customer is responsible for costs incurred returning item(s). westcoatpaintanddetail.com may be able to provide a pre-paid USPS or UPS return shipping label at a discounted price but this cost will be deducted from any refund given. westcoatpaintanddetail.com reserves the right to refuse a refund for any item deemed unsaleable upon inspection of goods.

Shipping and freight charges are not refundable. For returns that were shipped using a Discount Shipping option, the actual full cost for shipping the package will be deducted from any refund given.

Refunds will be issued in the same manner that payment was received within fourteen (14 days) of receiving at our warehouse. 

Exchanges:

If an exchange is desired, an RMA number is still required. Please contact us for an RMA number at westcoatpaintanddetail.com and simply reorder the item(s) desired.

In the event that an exchange due to customer mistake, the restocking fee may be waived at the discretion of westcoatpaintanddetail.com but shipping costs will not be refunded. Please let us know that an exchange is requested when requesting an RMA number in these instances.

In the event that an exchange is required due to mistake on the part of Bwestcoatpaintanddetail.com, please contact us right away and we will expeditiously reship item(s) and send a pre-paid return label. High value items may require safe return to our warehouse before reshipping; alternatively, a credit card can be provided as insurance that the original package is returned.

Restocking Fees:

All returned consumable items are subject to a fifteen (15) percent restocking fee and freight charges will not be refunded. All returned Power Tools and Dust Extractors are subject to a twenty-five (25) percent restocking fee and freight charges will not be refunded, no exceptions.

In the event that an exchange is desired, the restocking fee may be waived at the discretion of westcoatpaintanddetail.com.

Non-Refundable Items:

Special Orders, Power Tools and Dust Extractors considered defective, and certain discounted products labeled "Scratch & Dent", "Open Box", and "Returned Items" are sold "as is" and are not returnable, no exceptions.

Power Tools and Dust Extractors considered deficient must be inspected directly with the manufacturer. In the extremely rare event that a Power Tool or Dust Extractor has issues, it is a simple process of filling out and online form and receiving a prepaid shipping label for the tool by using the following link.

Special Orders cannot be cancelled once we have ordered these items from if you ordered the wrong item, you must contact us immediately at Sales@lgpaintautomotive.com as once we order these items for you the order cannot be cancelled and will not be refunded.

Special Orders include:

• Items that are not normal stock and requested by the customer; these items are marked as Special Order at the top of the product page
• More than one (1) of the same type of power tool and power tool accessories
• Consumable items (e.g. abrasives, pads, polish, small hand tools, tape, etc.) of the same part number exceeding a total purchase price of more than $200 

Lost and Missing Packages:

In the unlikely event that your package is lost in transit, please contact us right away so we can contact the carrier to resolve the issue and replace and reship if necessary. Packages lost in transit are usually a result of damage by the carrier.

If your package is shown as being delivered by the carrier but cannot be located after searching your property, you must first contact the carrier to report the issue and then let us know about the issue. Once a package has been shown by the carrier as being delivered and signed for by recipient at the address or the carrier, we cannot do anything until you contact the carrier to report the issue and initiate a missing package case file.

Most carriers now geolocate package deliveries and can help resolve the issue. Oftentimes, the carrier mistakenly delivers the package to a neighbor's location and can quickly be located and redelivered the following day.

If a package cannot be located and once you have logged a missing package report with the carrier, we can then work to replace the package and follow up with a missing package claim with the carrier.

You can contact UPS customer service 800-742-5877 and FedEx customer service 1-800-GOFEDEX (463-3339). USPS inquiries can be made at your local Post Office. You will need to reference the tracking number provided for your shipment.

Warranties:

Warranties are solely the responsibility of the manufacturer and the final determination of warranty adjustments rests with the manufacturer of the product. We will do all we can to expedite warranty adjustments but cannot assume responsibility which is that of the manufacturer. Tools and Equipment deemed defective are the sole responsibility of the respective manufacturer and are not returnable; customer MUST contact the manufacturer for tool inspection for repair and/or replacement. 

Tools deemed defective are the sole responsibility of the manufacturer and are not returnable; customer must contact manufacturer for repair or replacement.