Shipping policy

We strive to ship merchandise within one business day, Monday - Friday, provided:

• The item is in stock

• The order is received before 3pm Pacific Standard Time

• The credit card, PayPal, ShopPay or ApplePay payment has been properly authorized 

Discounted Shipping: 

Shipments that qualify for any discounted shipping promotions will be shipped via a carrier of Westcoat Paint & Detail discretion (FedEx, FedEx Express, UPS, or USPS). USPS is often used for small, lightweight orders. This promotion is only available for orders most areas within the lower 48 US States and may end at any time.

Estimated Shipping Times: 

Orders for in-stock items received before 3pm PST typically ship within 1 business day and in most cases ship the same day. Most items listed are in stock but in the event of being oversold, they are generally replaced within 2-3 business days. Special-order tools typically ship within 3 business days. Most in stock orders will be delivered within 1 to 5 business days. See map below for estimated delivery times.

If your need is immediate, please contact us at sales@lgpaintautomotive.com BEFORE ordering to confirm item is in stock and estimated transit time.

Please provide a physical street address and PO Box if applicable as well as accurate contact information at checkout.

If you must have items shipped via a particular carrier you must pay for the particular carrier service at checkout.

Customers that pay for carrier rate shipping will get priority processing.

Shipping Confirmation and Tracking Info: 

Order confirmation and tracking numbers are normally sent via email within 1 business day from shipment. Please note, it may take up to 24 hours for tracking information to appear in carriers' system. If you use AOL®, Gmail®, Yahoo® or other email service that have a spam/promotions filter, please check your spam/promotions folder for shipping confirmations. For questions regarding shipments, please contact us at sales@lgpaintautomotive.com

Signature Service: 

For your protection, purchases over $200 may require a Direct/Adult Signature for delivery; there is no additional charge for this service. Customers may decline Direct/Adult Signature service by adding a note upon checkout but WestCoatPaintandDetail.com will not be responsible for missing packages for which signature service was declined. WestCoatPaintandDetail.com will not be responsible under any circumstances for missing packages delivered by carrier in which Direct/Adult Signature service was not authorized; for missing packages, these matters must be handled by customers directly with the appropriate carrier.

Expedited Air Shipments: 

All expedited air shipments must be placed by 3pm PST typically ship within 1 business day. Customer requesting expedited shipments will be notified promptly if any ordered item is out of stock and be given the opportunity to change or cancel the order. We will not ship HAZMAT products (e.g. Li-batteries and tools, paints, aerosols) or oversized items (e.g. dust extractors, trolley carts) via air under any circumstances. WestCoatPaintandDetail.com will not refund shipping charges for delays in shipment due to carrier error.

HAZMAT: 

We will only ship HAZMAT products (e.g. Li-batteries and tools, paints, aerosols, solvents) via UPS and FedEx ground shipping. We will not ship HAZMAT items via air or USPS under any circumstances. Upon checkout, several shipping options will be offered but our system does not differentiate between non-HAZMAT and HAZMAT items; please do not choose an expedited air shipping option for HAZMAT type products as they will ultimately ship ground. If you have questions about what is considered HAZMAT, please contact us at sales@lgpaintautomotive.com

Fraud Protection: 

We take credit card fraud seriously. Often times, customers are not aware that their credit cards have been flagged for fraud review by their financial institution. Transactions that appear suspicious or under fraud review by a credit card company may require verification from customer before order is shipped; in these instances, customers may be notified by an WestCoatPaintandDetail.com customer service representative for verification of the order. Failure to provide a contact phone number during checkout may result in additional shipping delays or cancellation of order.

Holidays:

WestCoatPaintandDetail.com and our carriers are closed and do not ship Federal holidays. During the 4th of July, Thanksgiving and Christmas Eve through New Years holidays, we are open but at minimum staffing and shipping times may be longer than normal.

Questions: 

For questions about product availability, shipping times or other inquiries, please contact us at sales@lgpaintautomotive.com

CARRIERS & SHIPPING RATES

WestCoatPaintandDetail.com uses UPS®, FedEx® and USPS to ship most orders our of our Arizona warehouse. WestCoatPaintandDetail.com may use USPS (with tracking info) to ship small and lightweight packages if a discount shipping service is selected and may require additional transit time. 

Upon checkout, you will have the option to select the level of service to suit your needs.

Please provide accurate physical street address and PO Box if applicable at checkout. We will try to accommodate PO Box addresses via USPS for lightweight items but may not be able to ship this method with the discount shipping option if items are heavy and/or bulky so please also provide a physical street address.

If you prefer another carrier such as USPS, we may be able to accommodate you; please contact a WestCoatPaintandDetail.com representative to place your order and make alternative shipping arrangements at sales@lgpaintautomotive.com. If it is critical to use a particular carrier for your packages you must pay for the particular carrier service at checkout.

All shipping rates are based on weight, distance and type of freight service selected. Certain overweight, large, bulky or hazardous goods may require special shipping arrangements and/or incur additional charges; in these instances, you will be contacted.

WestCoatPaintandDetail.com reserves the right to cancel orders for any reason. In these rare situations, a full refund will be given.

Any discount or free shipping promotions are only good for the lower contiguous 48 United States, items with promotional shipping will be shipped by the discretion of WestCoatPaintandDetail.com and may exclude certain overweight, large, bulky or hazardous goods.

For all inquiries other shipping related inquires (e.g. tracking, freight quote), please contact us at sales@lgpaintautomotive.com.

BACKORDERS

WestCoatPaintandDetail.com only advertises stocked items unless noted as special order. Inventories are updated frequently but there may be times when we sell out of a particular product during the day resulting in a back order. Backorders are typically filled in three to four (3-4) business days. In the event of a split shipment order, you will only be charged once for shipping (standard ground orders only). 

CANCELLATIONS

Any cancellation must be approved by WestCoatPaintandDetail.com and may be subject to a fifteen (15) percent restocking fee and shipping charges will not be refunded. To cancel a shipment en route, please contact us at sales@lgpaintautomotive.com

UN-DELIVERABLE SHIPPING ADDRESS

Please make sure you provide us with a correct shipping address and contact information. We are not responsible for items shipped if incorrect delivery information is provided. If an item is returned due to an address being deemed un-deliverable by freight carrier, the total shipping charges incurred both ways plus a twenty-five (25) percent restocking fee will be deducted from any refund given.

LOST AND MISSING PACKAGES:

In the unlikely event that your package is lost in transit, please contact us right away so we can contact the carrier to resolve the issue and replace and reship if necessary. Packages lost in transit are usually a result of damage by the carrier.

If your package is shown as being delivered by the carrier but cannot be located, you must first contact the carrier to report the issue and then let us know about the issue. Once a package has been shown by the carrier as being delivered and signed for by recipient at the address or the carrier, we cannot do anything until you contact the carrier to report the issue and initiate a missing package case file.

Oftentimes, the carrier mistakenly delivers the package to a neighbor's location and can quickly be located and redelivered the following day.

If a package cannot be located and once you have logged a missing package report with the carrier, we can then work to replace the package and follow up with a missing package claim with the carrier.

You can contact UPS customer service 800-742-5877 and FedEx customer service 1-800-GOFEDEX (463-3339). USPS inquiries can be made at your local Post Office. You will need to reference the tracking number provided for your shipment.

OTHER TERMS